General Terms and Conditions of Sale
Preamble
The website accessible at the URL www.uneautrechambre.com, "The Site," is owned and edited by the company BAILLY, a Simplified Joint Stock Company (SAS) with a share capital of €1,908,874.00, registered with the Paris Trade and Companies Register under number B 948 596 630, with its registered office located at 3 rue Bailly, 75003 Paris, and with the intra-community VAT number FR22948596630. For any information, please contact us by email at contact@uneautrechambreparis.com or by phone at +33(0)1.48.04.77.76
For the application of these general terms and conditions of sale, it is agreed that the clients and the hotel Une Autre Chambre will be collectively referred to as the "Parties" and individually referred to as "Party," and that the user who has validated a reservation or an order will then be referred to as "client."
These general terms and conditions of sale apply to all countries and all currencies. Any reservation or order implies full adherence to the general terms and conditions of sale.
The hotel Une Autre Chambre reserves the right to modify these general terms and conditions of sale at any time by publishing a new version on the Site. The applicable general terms and conditions of sale are those in effect on the date of reservation or order placement.
ARTICLE 1: GLOSSARY
"Confirmation email": Electronic mail sent by the hotel Une Autre Chambre, in the final step of the reservation or order process. It summarizes the reservation validated by the client and confirms its receipt by The Site. The confirmation email constitutes a reservation confirmation as defined below.
"Reservation confirmation": Dematerialized document that summarizes the characteristics of the services reserved at the end of the reservation process and its validation by the Client. The reservation confirmation occurs notably after a reservation made on the site www.uneautrechambre.com, during which the client enters their credit card number as part of an online payment or a guarantee before proceeding to its final validation.
"Establishment contract": Contract aimed at the provision by the hotel Une Autre Chambre of all the services defined below and which have been effectively ordered by the Client after the validation of their online reservation or by another reservation method.
"Client": Adult natural person with full legal capacity at the time of subscribing to the establishment contract.
"Reservation request": Room reservation request made by the client via mobile communication services or the internet.
"Mobile services": Set of services and protocols allowing mobile phones to connect to the Internet, and notably allowing the consultation and reservation of services provided by the hotel Une Autre Chambre.
"Online reservation": Reservation of rooms and any additional accessories or services offered by the hotel Une Autre Chambre on its site www.uneautrechambre.com.
"Offline reservation": Reservation of rooms or additional services offered by the hotel Une Autre Chambre by phone call or by sending an email by the Client, following the reservation registration process as described in these general terms and conditions of sale.
"The Hotel": Refers to the establishment Une Autre Chambre consisting of rooms or any other ancillary services offered on the site www.uneautrechambre.com.
"Services": Service provisions commercialized by The Hotel consisting, under a contract with the establishment, in making available rooms whose essential characteristics are presented on www.uneautrechambre.com with or without meal and/or breakfast services and other complementary services related to temporary accommodation. These service provisions in accordance with the provisions of Article L. 111-1 of the Consumer Code are listed on the website www.uneautrechambre.com.
"Extras": Service provisions commercialized by The Hotel consisting, under a contract between the establishment and the clients, in service provisions different and complementary to those offered in making available rooms whose essential characteristics are presented on the website www.uneautrechambre.com.
"Website": Electronic service operated by The Hotel on the internet and accessible via the following URL www.uneautrechambre.com.
"WAP": Communication protocol intended to allow access to the Internet using a mobile device.
ARTICLE 2: SCOPE OF APPLICATION
2.1 EXTENT
2.1.1 These general terms and conditions apply, without restriction or reservation, to all services offered on the website www.uneautrechambre.com by The Hotel operating the aforementioned site, particularly for the purpose of booking rooms and other complementary services for temporary accommodation in the establishment.
2.1.2 These General Terms and Conditions apply to all subscription operations for the services defined above, carried out by the Client.
2.2 TERRITORY
The service offerings on this website are provided to the Client by The Hotel in its establishment, excluding any other location following an effective reservation by the Client.
2.3 DURATION
2.3.1 These general terms and conditions apply for the entire duration of the services being offered by The Hotel on its website www.uneautrechambre.com.
2.3.2 The Hotel reserves the right, without notice or compensation, to temporarily or permanently close the website www.uneautrechambre.com or the online reservation space.
2.3.3 The Hotel is not responsible for any damages of any kind that may result from the temporary unavailability or permanent closure of all or part of the site or the services associated with it, such as the online reservation space.
2.4 LEGAL FRAMEWORK
2.4.1 These general terms and conditions are subject to the provisions of Articles L. 121-16 and following of the Consumer Code.
2.4.2 Any reservation for the consumption of the services defined above, made Online on the website www.uneautrechambre.com, or Offline, is subject to these general terms and conditions and the specific rates for each of said services of The Hotel listed below.
2.5 PURPOSE
2.5.1 These general terms and conditions define the rights and obligations of the parties in the context of Online and/or Offline reservations.
2.5.2 They govern all necessary steps for the reservation and the follow-up of the reservation between the contracting parties, its maintenance, and its validity.
ARTICLE 3: CLIENT'S CAPACITY AND ACCEPTANCE
3.1 The client does not benefit from any legal right of withdrawal when purchasing a stay Online and/or Offline. Indeed, Article L. 221-28 12° of the Consumer Code states that the right of withdrawal cannot be exercised, among other things, for accommodation service contracts.
If the client wishes to cancel their reservation, they must check the conditions of their reservation.
3.2 Any Client acknowledges having the capacity to contract under the conditions described in the general terms and conditions presented below, i.e., having legal majority and not being under guardianship or curatorship.
However, the establishment's Management reserves the right to request from the Client, upon arrival at the establishment, proof of identity showing, in particular, their date of birth.
3.3 The Client acknowledges that these terms and conditions are an integral part of the establishment's contract.
3.4 The Client agrees that the General Terms and Conditions, the contractual documents informing them of the services and specific rates for each of the services, as well as the order forms and procedures, will be presented to them online on the website www.uneautrechambre.com for the conclusion of the establishment's contract.
3.5 The Client declares having obtained from The Hotel all the necessary information on the website www.uneautrechambre.com or from the establishment's staff, in person, by phone, or by email.
3.6 The Client acknowledges having read these general terms and conditions, accepted them, as well as all the terms of the proposal before placing their order and having accepted all of its terms.
3.7 Any validation of Online and/or Offline reservations by the Client implies prior consultation and acceptance of these general terms and conditions.
3.8 The Client's agreement to these general terms and conditions occurs during the reservation process, prior to the validation of their reservation.
3.9 The Client, prior to ordering the services, declares that the reservation of these services is made for their personal needs.
3.10 The Client has the ability to consult and print these general terms and conditions from the website www.uneautrechambre.com using the standard functionalities of their browser and/or computer, particularly under the "Terms and Conditions of Sale" tab.
3.11 The Client expressly agrees that the entry of the required banking information, acceptance of these general terms and conditions, and validation of the order form or reservation request, constitute an electronic signature within the meaning of Article 1316-4 of the Civil Code, which has the same value between the parties as a handwritten signature.
3.12 The Client, following the presentation of their ID as stated in Article 3.1 above, is required to fill out the registration form, as well as the individual police form in countries concerned by this article, in accordance with the provisions of Article R. 611-42 of the Code of Entry and Residence of Foreigners.
ARTICLE 4: WEBSITE CONTENT
4.1. The website provides the following information:
• Identification of the company SAS BAILLY, including its business name, address, and email address.
• Essential characteristics of the offered accommodations (detailed descriptions of each room category can be viewed outside of booking under the "Our Rooms & Suites" section, during the booking process under the room availability calendar, and when choosing the room based on the dates selected by the Client for their reservation, possibly illustrated with a photograph of a room at the same rate. It is specified that PHOTOS ARE NON-CONTRACTUAL as the interior presentation elements or decoration, as well as the room sizes, differ within the establishment).
• The prices of each accommodation service and related complementary services.
• Payment methods.
• General terms of sale.
• The validity period of the offer and its price.
• The minimum contract duration, if applicable.
• The absence of the right of withdrawal and, if applicable, the cancellation conditions.
4.2. All information on the website www.uneautrechambre.com is presented in French, English, Italian, German, and Spanish.
ARTICLE 5: RESERVATION
5.1. ONLINE RESERVATION PROCEDURES
5.1.1. The Client selects the services presented on the website www.uneautrechambre.com, which offers the possibility to book a room at transparent contractual rates, with or without options or Extras left to the Client's discretion.
5.1.2. The Client acknowledges having understood the nature, destination, and booking procedures of the services available on the website www.uneautrechambre.com and having requested and obtained the necessary and/or additional information to make the reservation with full knowledge.
5.1.3. The Client is solely responsible for choosing the services and their suitability to their needs, so that the Hotel cannot be held liable in this regard.
5.1.4. The reservation is deemed accepted by the client at the end of the booking process by clicking on the "CONFIRM RESERVATION" field.
5.2. ONLINE RESERVATION PROCESS
5.2.1. The reservation is confirmed upon receipt by the client of the reservation confirmation sent by the Hotel or when online payment by credit card is made under the conditions set out in article
5.2.4., and a confirmation screen will then appear online.
5.2.2. The Client commits to providing the requested information before making any reservation.
5.2.3. The Client guarantees the truthfulness and accuracy of the information provided.
5.2.4. The reservation process includes the following steps, noting that the Client can always go back in the reservation process:
• Clicking on the "book" button opens a window where the Client enters information to obtain the necessary details:
o Choice of dates: The Client selects the desired arrival and departure dates.
o Number of adults: The Client selects the number of adults for the stay.
o Number of children: The Client selects the number of children for the stay.
o Number of babies: The Client selects the number of babies for the stay.
o Promo Code: The Client enters a promotional code if they have one.
• Clicking "Check availability" will show the corresponding availability, allowing the Client to proceed to the next steps.
• Choosing rooms and associated rates: The Client clicks to choose among the available rooms and rates based on the information entered in previous steps, showing their essential characteristics, such as the room category on the selected date, price, equipment level, any included Extras for special offers, cancellation conditions, and payment terms. It is noted that the photos or perspectives included on the site are non-contractual.
• Selecting Extras: The client can add one or more Extras offered based on the information entered in the previous steps by clicking, displaying prices, quantities, and specific characteristics. By clicking "book," the Client completes the selection and entry of elements subject to the online reservation without prejudice to modify the reservation elements by going back in the reservation process.
• Reservation summary: Displaying the reservation summary in a box on the right.
• Finalizing the reservation: By clicking the "Reserve" button, the Client confirms the summarized and displayed elements of their reservation and displays the fields for the Client to enter their identity, contact details, including email, phone number, country of residence, identity of the occupant(s), acceptance of the tariff's terms and conditions, privacy policy, and general terms; and optionally accepting communications from the Hotel or its Providers.
• Before confirming their reservation, the Client can write in a dedicated "special requests" field a clarification or special request, which is not contractually guaranteed by the Hotel unless a written response confirms the request's registration and the possibility of providing the requested service with its price for the Client's acceptance.
• By final validation of the reservation by the Client by clicking the "Confirm reservation" field at the bottom of the page, the Client is redirected to our secure site to enter their credit card information for online payment, or to guarantee the reservation with credit card details based on the selected tariff.
• Final step: The Hotel records the Client's reservation and assigns a reservation confirmation number.
5.3. FORMATION OF THE ONLINE CONTRACT
5.3.1. In accordance with articles 3.10 and 5.2.4, the Hotel contract is formed when the Client's reservation confirmation from the Hotel, including the reference number, is provided as stated in the previous article.
5.3.2. The formation of the Hotel contract can only occur after the Client has chosen the content of their reservation, fully summarized in the final step of the booking process, accepted the general terms and conditions, and validated the reservation by clicking the "Confirm reservation" button. Otherwise, the reservation is considered interrupted and has no effect.
5.3.3. In all online reservations, a summary email is sent to the Client at the email address provided. This email serves as an acknowledgment of the reservation and the reservation confirmation, summarizing the contract terms, reserved services, prices, price conditions for the selected rate, after-sales service information, commercial guarantees if they exist, withdrawal or cancellation rights, and the Hotel's address where the client can submit complaints.
5.4. OFFLINE RESERVATION PROCEDURES
5.4.1. Reservation by phone
5.4.1.1. Reservations by phone are made through the referenced phone numbers.
5.4.1.2. When the Client makes a reservation request by phone, the Hotel offers the available rates and complementary services based on the Client's request and dates. The Hotel also requests a phone number and email address to send the general terms of sale and a summary of the reservation request, and, if applicable, a request for credit card details for reservation registration, with or without payment at the time of booking, or as a guarantee based on the applicable tariff chosen by the Client.
5.4.1.3. All information and conditions required by the Hotel in response to the Client's reservation request by phone are essential for the Client's phone reservation registration. Otherwise, the reservation cannot be validated or confirmed.
5.4.2. Reservation by email
5.4.2.1. Reservations by email are made to the email address indicated on the site's pages: contact@uneautrechambreparis.com.
5.4.2.2. When the Client makes a reservation request by email, the Hotel responds with an offer indicating available rates and complementary services based on the Client's request and dates, with a link to the general terms of sale, a summary of the reservation request, and, if applicable, a request for credit card details for reservation registration, with or without payment at the time of booking, a deposit, or a guarantee based on the applicable tariff chosen by the Client.
5.4.3. Validity
5.4.3.1. Any offer made to the Client following an Offline reservation request is valid for 24 hours. All information and conditions required by the Hotel in response to the Client's email reservation request are essential for the Client's Offline reservation registration. If the Client fails to meet the Hotel's general terms of sale requirements within the given timeframe, the Client cannot complain about the reservation's failure to be registered. Only a written confirmation of registration, indicating the reservation reference, is valid.
5.5. RIGHT OF WITHDRAWAL / CANCELLATION BY THE CLIENT
5.5.1. For accommodation services (room reservations within the establishment), it is reminded that the Client does not have the right of withdrawal provided for in article L. 221-18 of the Consumer Code, in accordance with article L. 221-28 paragraph 12 of the Consumer Code, which excludes this right for service contracts for accommodation to be provided on a specific date or period.
5.5.2. Notwithstanding the provisions of article 5.5.1, the contractual conditions may, if applicable, provide for a right of cancellation depending on the content of the reservation validated by the Client, as indicated for each rate, under the label "Flexible Rate." In this case, the Client can review the applicable cancellation conditions. These conditions are also reiterated during the payment steps.
5.5.3. If the specific rate conditions allow, only for reservations made under the label "Flexible Rate" or any other label expressly mentioning the benefit of this cancellation right, the Client must exercise the right of cancellation before 3:00 PM, two days before arrival - Paris time (France). Late notification of cancellation incurs late cancellation fees amounting to the first night's accommodation cost, including any extras listed in the Client's reservation, according to the applicable rate, all taxes included, validated by the Client.
5.5.4. For Online Reservations, the right of cancellation defined in Article 5.5.2 may be exercised by the Client via the reservation confirmation sent on the day of the booking. This can be done at the bottom of the email after logging in with the confirmation number or email and password. The options tab will then offer the cancellation of the reservation. By clicking the OK button, the cancellation will take effect immediately and all packages associated with this reservation will also be canceled. A cancellation confirmation email will then be sent to the client.
5.5.5. For Offline Reservations, the right of cancellation defined in Article 5.5.2 may be exercised by the Client by sending a request via email to contact@uneautrechambreparis.com, followed by a cancellation confirmation email from the Hotel. The cancellation will take effect immediately and all packages associated with this reservation will also be canceled.
5.5.6. Any modification or cancellation of an Online and/or Offline reservation made by the Client by phone must be confirmed by an email from the Client to contact@uneautrechambreparis.com, followed by a cancellation confirmation email from the Hotel.
5.5.7. In case of interruption of the stay, the amount corresponding to the agreed price of the night following the day of early departure will be charged, with no right to reimbursement, credit, or exchange for the Client as financial compensation for the prejudice. In the case of a reservation with payment during the booking process, no refund will be granted.
5.5.8. Unless otherwise expressly stated, particularly in the case of subscribing to extras for this purpose, the client must leave the room before 12:00 pm on the day of the end of their stay. Failing this and subject to availability, a late check-out will be offered. Each additional hour will be charged at €80/hour. This rate will end at 6:00 pm, French time. After this time, an additional night will be charged. The rates for the night will vary depending on the occupied room and the day monopolized. In case of room unavailability, the Hotel reserves the right to access the room that has not been vacated to prepare it for new arrivals.
5.5.9. Without prejudice to the application of the right of cancellation under the conditions of Article 5.5 for the “Flexible Rate,” any no-show by the Client at the establishment or non-presentation (reservation not canceled in case of right of cancellation and client not present) without prior information to the establishment to take possession of the reserved room will result in the release of the reservation in its entirety, making the reserved night(s) available and automatically entailing the charge for the first night’s stay, including all reserved extras, all taxes included, with no right to reimbursement for the Client.
5.5.10. The Hotel reserves the right to cancel or refuse any reservation from a Client with whom there is a dispute related to a previous reservation.
5.5.11. Each reservation is nominative and cannot, under any circumstances, be transferred to a third party.
5.5.12. The conditions mentioned in Articles 6 prevail over all modes of reservation (Online and/or Offline).
ARTICLE 6: RATES & PRICES
6.1. The prices related to the reservation of services are indicated before and during the reservation process. The prices are valid in real-time and are displayed under the conditions provided in Article 5.2.4. Similarly, for Offline Reservations, the rates are valid at the time of the reservation request made by the Client and for a duration of 24 hours. In any case, the specific pricing conditions related to each rate/type of room, or additional services, are listed next to each service subject to the Client's reservation.
6.2. The prices are per room for the number of people and the selected date(s), specifying that the chosen rate implies by default and unless a particular "extra" is subscribed to for this purpose, a check-in by the Client at 3:00 pm and a check-out at 12:00 pm. Upon check-in, a bank pre-authorization (€150) and an ID will be required. Upon check-out in the absence of the client, the Hotel reserves the right to charge the credit card provided at check-in.
6.3. Cancellation of a reservation for one (1) to four (4) nights at the Flexible Rate:
In case of cancellation of the reservation at the Flexible Rate by the Client, after its acceptance by the Hotel, less than 48 hours before the scheduled stay date, for any reason, an amount corresponding to the total cost of the first night (excluding Additional Services and City Tax) will be rightfully acquired by the Hotel and charged to the Client as damages and compensation for the prejudice suffered.
6.4. Cancellation of a reservation for five (5) nights or more at the Flexible Rate:
n case of cancellation of the reservation at the Flexible Rate by the Client, after its acceptance by the Hotel, less than 72 hours before the scheduled stay date, for any reason, an amount corresponding to 30% of the total stay (excluding Additional Services and City Tax) will be rightfully acquired by the Hotel and charged to the Client as damages and compensation for the prejudice suffered.
6.5. Cancellation/Modification of a reservation at the Non-Cancellable Non-Refundable Rate: In case of cancellation or modification of the reservation at the Non-Cancellable Non-Refundable Rate by the Client, for any reason, the amount corresponding to 100% of the total prepaid amount (excluding Additional Services and City Tax) will be rightfully acquired by the Hotel and charged to the Client. The same will apply in case of the Client's no-show on the scheduled arrival date.
6.6. Prices are subject to value-added tax (VAT) and are displayed as total amounts inclusive of all taxes (TTC) at the rate in effect at the time of reservation confirmation and in Euros (€) or in the currency selected by the client. The displayed prices are only valid for the duration indicated on the website.
6.7. If payment is made in a currency other than the client's country of residence, exchange fees will be borne by the client.
6.8. All reservations are payable in Euros as specified during the reservation process.
6.9. Unless otherwise stated, Additional Services or "extras" selected are not included in the price. However, the price of these additional services confirmed in the Client's reservation may be payable during the Online and/or Offline reservation process, as long as it is a different rate than the "Flexible Rate." These rates are also subject to VAT at the rate in effect at the time of reservation, if applicable, according to the applicable regulations for these categories of products or services under a different rate than that applicable to room reservations.
6.10. City Tax: the amount of the city tax is provided per day and per adult, as an indication, and is subject to change. This tax collected for the benefit of the municipality of Paris must be paid on-site during the stay.
6.11. The prices take into account the VAT applicable on the day of the order, and any change in the applicable VAT rate will automatically be reflected in the indicated prices, notably in the case of a change in the applicable rate on the day of the stay and the extras subscribed compared to the rates applicable at the time the reservation was made.
6.12. If a rate implies that payment is made at the establishment upon arrival or departure of the stay, and the client's currency is not the same as that of the country in which the establishment is located, the rate charged by the latter may differ from that communicated at the time of reservation, due to possible exchange rate fluctuations between the reservation date and the stay dates at the establishment.
6.13. Any item stolen from the room during the stay will be charged at the current rate. Rates available at the reception of each establishment.
6.14. In case of damage to the room, common areas, or various items, the Hotel reserves the right to charge the client for the cost of the damages caused.
ARTICLE 7: PAYMENT
7.1. The Client provides their banking details as a guarantee for the reservation, except for conditions or special rates requiring online payment as stipulated during the booking process, particularly those labeled as "internet, best available rate."
Payment information entry is secured using SSL encryption. The following information will be required to finalize your reservations: card number, expiration date, and CVV in the case of online payment via the SystemPay by Lyra payment platform, dedicated for this purpose. The same applies to providing banking details required for Offline bookings according to specified formal conditions, which may involve either payment at the time of booking or a deposit via credit card based on the reservation rate.
7.2. Payment is debited at the establishment during the stay, except in cases of special conditions or rates where payment is debited during the reservation process, as per specific contractual terms previously accepted by the Client.
7.3. The SystemPay by Lyra provider, chosen by the Hotel to secure online credit card payments, verifies the validity of the client's payment card. The payment card may be declined for several reasons: stolen card, blocked card, reached limit, input error, etc. In case of difficulty or prevention, the client must contact their bank to identify the issue and the establishment to confirm their reservation and payment method.
7.4. If the "Flexible Rate" involves only a credit card guarantee during the booking process, online and in any case during the booking process, and payment is made directly to the establishment upon arrival or departure, the Hotel reserves the right to debit the Client for the amount corresponding to the first night within the two days preceding arrival.
7.5. If the client reserves multiple rooms but payment, online and in any case during the booking process, is required only for one room, for example, in this case, the payment card used on the payment platform allows, on one hand, payment for the room subject to online payment and, in any case during the booking process, on the other hand, serves as a guarantee for the other rooms.
7.6. At the time of online payment and in any case when required during the booking process, the amount debited at the time of booking includes: accommodation price, accommodation-related taxes. The price for additional services or "extras" is payable upon arrival or departure.
7.7. For rates requiring online payment, the debit is processed when the Client completes their reservation using an online debit process.
7.8. Following the stay at Une Autre Chambre and regardless of how the reservation was made, a bill is issued in duplicate by Une Autre Chambre, with one copy provided to the Client in either paper or email format upon departure from the establishment, as chosen by the Client.
7.9. During the Client's stay, if payment, online and in any case during the booking process, has not already occurred and if the Client's bill exceeds 1000 Euros, Management may require payment for the services provided during the stay, according to the terms outlined in this Article 7.
7.10. Payment by check is not accepted for temporary accommodation services and/or any other services or product sales provided by the Hotel during the Client's stay in the establishment.
7.11. In any case, any additional service or "Extra" that has been reserved and provided by the Hotel during the Client's stay, and for which payment was not made in advance during the reservation, must be paid by the Client no later than the day of departure.
ARTICLE 8: COMPLAINTS
8.1. For any complaints, the Client is invited to send a letter or email to:
Hôtel Une Autre Chambre 3 rue Bailly, 75003 Paris Email: contact@uneautrechambreparis.com
8.1. The Hotel is obligated to guarantee service conformity, under the conditions set out in articles L. 111-2 of the Consumer Code, without prejudice to any additional contractual guarantee that may be separately agreed upon between the parties outside of these general terms, based on a written contract duly signed by both parties.
8.2. The Hotel endeavors to ensure that the photographs, graphic representations, and text provided give as accurate an overview as possible of the accommodation, dining, and other additional services offered. However, photographs are non-contractual, as different rooms, even under the same rate, may vary in dimensions, and changes may occur, including furniture changes, new decoration, or renovations. Subject to availability, except for reservations with a specific request for a particular room confirmed in writing by the Hotel, the Client cannot claim any complaint in this regard, provided these variations do not affect the essential characteristics of the service.
8.3. The Hotel cannot be held responsible for the non-performance or improper performance of the reservation in case of force majeure, third-party action, client action, or actions by its partners such as internet network unavailability, inability to access the website, external intrusion, computer viruses, or in the case of online payment, refusal by the cardholder's bank to authorize the transaction.
8.4. Although the Hotel provides internet access via wifi in the establishment, in case of service malfunction not attributable to the establishment, total or partial, for any reason during the stay, the Client is not entitled to reservation termination, refund, or compensation.
8.5. The Hotel shall not be liable for any indirect and/or immaterial damages, including loss of profit, business interruption, third-party actions, client actions, or actions by its partners.
8.6. Hyperlinks on the website www.uneautrechambre.com may redirect to sites other than the Hotel's site, for which the Hotel disclaims any responsibility regarding their content and the services offered.
8.7. The client agrees to use the safe in their room for valuables and sums of money valued at three thousand (3000) euros or less, or alternatively, to deposit them in the hotel's central safe. For items and sums of money exceeding three thousand (3000) euros, they must be deposited in the hotel's central safe.
ARTICLE 9: MEDIATOR
In accordance with the provisions of articles L 611-1 and R 612-1 et seq. of the Consumer Code concerning amicable settlement of disputes, when the consumer has submitted a written complaint to the professional and has not obtained satisfaction or a response within a period of two months, they may submit their complaint free of charge to the consumer mediator, whose contact details are currently as follows:
MTV Médiation Tourisme Voyage
BP 80303 75823 Paris Cedex 17
Email: info@mtv.travel Website: https://www.mtv.travel
The mediator must be contacted within a maximum period of one year from the initial complaint.
ARTICLE 10: ONLINE DISPUTE RESOLUTION PLATFORM
In accordance with article 14 of Regulation (EU) No 524/2013, we inform the Client that they also have the option to submit a complaint via the online dispute resolution platform established by the European Commission (ODR platform). The ODR platform is accessible by clicking on the following link: https://ec.europa.eu/consumers/odr.
ARTICLE 11: DATA PROTECTION, PRIVACY, AND RIGHT TO IMAGE
11.1. The information requested from the Client during the secure booking process is mandatory as marked by an asterisk for the Hotel, acting as the data controller, and its providers (payment, online reservation) acting on behalf of the Hotel.
This information allows for order processing, customer file management, and newsletter management.
Regarding the newsletter, the Client may agree to receive special offers and information about any new services created by the Hotel via email. The Client is informed that they can unsubscribe at any time by clicking on the dedicated link in the email.
The information provided to the Hotel is kept for a duration compliant with current legal provisions.
In accordance with the provisions of law n°78-17 of January 6, 1978, as amended, relating to data processing, files, and freedoms, each Client has the right to access, rectify, oppose, and erase information concerning them by contacting contact@uneautrechambreparis.com.
11.2. By accepting these General Terms and Conditions of Sale, the Client acknowledges and agrees that the Hotel may collect their telephone data for the proper execution of the Services.
In accordance with article L. 223-2 of the Consumer Code, and law n°2014-344 of March 17, 2014, concerning consumer rights, the Client has the option to register free of charge on the BLOCTEL telephone solicitation opt-out list (www.bloctel.gouv.fr) to avoid receiving unsolicited telephone calls.
11.3. The booking of overnight stays and/or Additional Services or "extras" at the relevant establishment and their consumption by Clients and/or their companions, or even their mere presence in the establishment, in no way authorizes any audiovisual recording, filming, photography within the premises and dependencies of the establishment including the rooms for commercial, promotional, advertising, press relations or public relations purposes, website illustration, etc..., and more generally for any collective use or that might involve a public audience. The interior architecture, graphic designs adorning common areas and rooms of the establishment are protected by copyright, the rights to which are fully reserved. Any audiovisual recording session, filming, reproduction, or representation of images featuring the premises and dependencies of the concerned establishment other than for strictly private use is subject to prior authorization from the Hotel Management under penalty of infringement, notably by civil and criminal provisions of the Intellectual Property Code.
ARTICLE 12: MISCELLANEOUS
12.1. These general terms and conditions are governed by French law.
12.2. If any provision of these general terms and conditions is declared null or ineffective in any way and for any reason whatsoever, it shall be deemed unwritten and shall not affect the validity of the other provisions.
All disputes that may arise between the parties concerning the interpretation and/or execution of these general terms and conditions shall be submitted, failing amicable agreement, to the exclusive jurisdiction of the competent court within the jurisdiction of the Court of Appeal of Paris, except for disputes concerning non-commercial individuals, for which legal rules of jurisdiction allocation apply.
12.3. Please note that all rooms are non-smoking. If you smoke inside the Hotel, we will be obliged to charge a cleaning fee of 80 euros to your credit card.
12.4. Many decorative items are placed in our rooms. If you like them as much as we do, you can purchase them. If you happen to leave with one or more items by mistake, the Hotel will debit your credit card accordingly. Our prices are available at the reception.
12.5. Due to architectural constraints, the Hotel does not have wheelchair access. For any other disability situation, we invite you to inform us of your requirements when making a reservation.
